Access to Enterprise repository
Yes
P1 qualified engineer engagement
Within the first 2 business hours of the next applicable business day
Remote support via SSH
Yes
Offline subscription key activation
No
Operational service level
Supported Infrastructure
Support coverage
ReadySpace business hours
English and Chinese support
Included
Live Zoom / Teams assistance
Not included
Support onboarding
Not included
Named Technical Owner
Not included
Operational health review
Not included
Multi-vendor initial triage and incident coordination
Not included
Annual Operational Readiness Review
Not included
Major Upgrade Readiness Review
Not included
P1 Major Incident Review
Not included
Onsite Support Readiness
Not included
Proxmox Datacenter Manager
Available — no-subscription repository
Air-gapped operational capability
No
Proxmox Offline Mirror entitlement
Not included
Engagement scope
Qualified engineer engagement; no guaranteed resolution, restoration, or onsite arrival time
Professional Services
Implementation, migration and onsite services provided separately unless specifically included